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Customer Support Representative APPLY NOW

Florida, Pompano Beach
Mile Marker
15.70 - 18.70 usd / hour
Full time

Mile Marker Industries is a US based company with rich history serving our heroes in the United States military, commercial companies, and off-road enthusiasts. As pioneers in the recovery industry, we look to provide the highest quality products backed by our professional and service-oriented staff. #TeamOrange is proud to offer a great work environment with a unique team culture full of passionate employees.

Job Responsibilities:

• Serve customers by selling products and meeting customer needs.

• Answer phone calls and respond to emails to assist customer requests.

• Create and maintain customer warranty claims from start to finish.

• Provide tech support to any customer inquiries.

• Submit orders by referring to price lists and product literature.

• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly issues.

• Track trends of customer complaints, tech calls & service issues.

• Recommend changes in products, service, and policy by evaluating results and competitive developments.

• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Contribute to team effort by accomplishing related results as needed.

SKILLS

• Customer service

• Strong attention to detail

• Willingness to solve problems

• Self-confidence

• Product knowledge

• Build client relationships

• Provide high-quality & consistent service

Required Education and Experience: 

• High School Diploma or equivalent required.

• Knowledge of automotive parts, usage, and applications. 

• Demonstrated communication, consultative & organizational skills

• Familiarity with office software and phone systems

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