Welcome to Mile Marker's FAQ page! We're your ultimate resource for all things winch and off-roading equipment. As a leading provider in the industry, our mission is simple: we want to make sure your off-road adventures are as thrilling and safe as can be. We totally get it - with so many winches and accessories out there, it's easy to feel overwhelmed. But fear not! We've got you covered with this comprehensive FAQ section that's designed specifically to address all your frequently questions and concerns. Whether you're a seasoned off-roader or just starting out, our main goal is to equip you with the knowledge and expertise you need to make smart decisions about your gear. If you have additional questions please contact info@milemarker.com & our team will be able to assist.
Winches
Code 23 means the rope is tangled. You will need to untangle it. There are two ways to untangle the rope.
Hook it on to something sturdy and walk backward keeping tension on the rope as you let it out.
Take the cover off and untangle the rope.
This sounds like you have a bad solenoid. You need to replace it. Please send an email to info@milemarker.com and our customer service team will be able to direct you to the correct replacement part.
Email info@milemarker.com with your winch model. If you do not know the model number please send a picture of your winch so we can identify it and send you a list of all the parts.
Email info@milemarker.com with your request. Send a picture of your winch. Depending on how old the winch is you might need a solenoid conversion kit and a 4-pin hand controller.
Hubs
There may be an issue with the timing of the cap and base assembly. Please reference our youtube video to properly time your hubs.
According to the hub guide you would need to purchase our Nut conversion kit part number 95-32720. You can purchase the kit here. You will need to remove all your OEM equipment and replace it with the conversion kit then they will fit.
Reach your hand around and adjust the angle of your stub shaft and they will slide right in.
You can view our Hub Specifications Guide for specific information. The LH Application Guide is also included on all of our Hubs product pages. To view all hubs we have available please visit the hubs page.
Not a problem! Send an email to info@milemarker.com with the part you need along with your name, phone number, and shipping address.
Rhino Pull FAQS
Yes, you can. They will not interfere with each other’s signal. Each remote is programed to its own Rhino Pull 1000ᵀᴹ.
Yes, we can. There might be additional chargers for shipments going to either Alaska or Hawaii.
You can either register for warranty via our website (www.milemarker.com) or hold on to your receipt for proof of purchase.
If you are in Canada, you can purchase a Rhino Pull 1000ᵀᴹ at Princess Auto.
Yes, it does, and you can find those colors on the Rhino Pull 1000ᵀᴹ page.
It comes with one remote that you can use either has a wired remote or you can set it up to be wireless.
The rope for the Rhino Pull 1000ᵀᴹ is 39 feet of synthetic rope.
